Rebuilding Commercial Operations with AI
Commercial and back-office operations in Oil & Gas need more than isolated automation or experimental AI use cases. The opportunity is to evolve operations into an intelligent, efficient, and scalable model from day one — combining business process knowledge, operational delivery, automation, generative AI, governance, and continuous improvement
Rebuilding operations on AI means connecting people, platforms, and governance — so efficiency improves without losing control
BPO, automation, generative AI, BPM, analytics, and governance work as one operating model
Specialized agents and co-pilots support operations under Human in the Loop governance
Time-to-value comes in weeks, with improvement from day 1 while deeper transformation takes shape
Multi-shore delivery adds flexibility, resilience, and cost control across critical operations
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NTT DATA brings operational and technological expertise across critical Oil & Gas processes, reducing the learning curve from the start
We integrate BPO operations, automation, generative AI, BPM, analytics, governance, and continuous improvement into one model
Specialized AI agents, operational co-pilots, traceable automation, and auditable governance turn AI into a controlled operating capability
SHORI BPM, Syntphony Intelligent Automation, HOP Platform, IDP, Global Monitoring, and Multi-LLM Agent Platform support industrialized execution
We don’t add AI outside the operating model. We embed SLA/KPI monitoring, quality, audit, cybersecurity, AI observability, and operational control
+50% volume impacted by automation
Between 40-50% efficiency improvement
Time-to-value in weeks and improvement from day 1
Management of millions of customers through an industrialized, multi-shore model
Rebuild commercial operations on intelligent AI→
