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All Foundries

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Commodity Management & Trading

Transforming trading ecosystems through data-driven insights and secure, agile platforms that empower global commerce.

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Customer & Marketing Strategy

Reimagining customer engagement with personalized, connected experiences that build trust and long-term value.

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Digital Engineering

Turning ideas into scalable digital solutions—accelerating transformation through design, technology, and engineering excellence.

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Station Studio

Redefining mobility hubs with digital innovation to create smarter, sustainable experiences for people and businesses on the move.

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Supply Chain & Industry 5.0

Building resilient, intelligent supply networks that anticipate change and deliver efficiency with purpose.

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Sustainability

Driving responsible innovation to help organizations achieve net-zero goals and create a positive impact for future generations.

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Physical AI

Physical AI gives machines, robots and physical operations the ability to perceive their environment, decide what matters and act in real time. Factories, plants, stores and infrastructure become systems able to sense conditions, learn from them and improve on their own, closing the gap between the physical and the digital world.

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Next-Gen Infrastructure

From networks as infrastructure to connected platforms that enable critical, autonomous and intelligent operations.

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43% more invoices per person in an automated Procure-to-Pay cycle

Purchasing teams spent hours on each invoice, and the cycle had gaps in control. NTT DATA reviewed operations, tools and the organizational model, then built a roadmap with four automation scenarios. Each person in the process now handles 43% more invoices, and the process runs with 34% fewer full-time employees.

43% more invoices per person in an automated Procure-to-Pay cycle

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43 initiatives and an estimated 570 million pesos for a department store’s financial services

For a Mexican department store retailer, financial services were a side offering with room to grow. NTT DATA analyzed products, processes, operations and systems and designed a digital transformation plan with 43 initiatives. The plan carries an estimated impact of about 570 million Mexican pesos on EBITDA.

43 initiatives and an estimated 570 million pesos for a department store’s financial services

Customer Support

A leading travel retailer optimized customer support by deploying a CAU N1 agent portal and commercial tools.

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Support

Faster resolution

Coverage

13h daily

Quality

Certified service

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Empowering agents to serve travelers better

The client needed a robust, flexible support model aligned with travel processes.

Objectives

Improve service quality, flexibility, and operational efficiency.

Opportunity

Improve service quality, flexibility, and operational efficiency.

Driving Complex Global Transformations

Proven delivery overcoming complex multi-country business challenges

Key Challenges

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Complex travel-specific processes

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Need for scalable, multilingual support

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Ensuring consistent service quality

Solution

Implemented CAU N1 agent portal and tools

Delivered a mixed onshore delivery model

Applied continuous improvement and KPI governance

Leveraged proprietary platforms for monitoring

Impact

Consistent execution, measurable value

Improved handling times and first call resolution.

Enabled flexible, multilingual support coverage.

Maintained high quality through certifications.

Strengthened long-term client partnership.

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