- Commodity Management & Trading
- Customer & Marketing Strategy
- Digital Engineering
- Station Studio
- Supply Chain & Industry 5.0
- Sustainability
Commodity Management & Trading
Transforming trading ecosystems through data-driven insights and secure, agile platforms that empower global commerce.
Customer & Marketing Strategy
Reimagining customer engagement with personalized, connected experiences that build trust and long-term value.
Digital Engineering
Turning ideas into scalable digital solutions—accelerating transformation through design, technology, and engineering excellence.
Station Studio
Redefining mobility hubs with digital innovation to create smarter, sustainable experiences for people and businesses on the move.
Supply Chain & Industry 5.0
Building resilient, intelligent supply networks that anticipate change and deliver efficiency with purpose.
Sustainability
Driving responsible innovation to help organizations achieve net-zero goals and create a positive impact for future generations.
Digital Field Services Transformation
A national oil company modernized maintenace operations by digitizing field services across 3 refineries with over 300kbd of throughput to improve planning, efficiency and asset reliability
Planning
+1200 Hs/day intelligent and automatic work orders planning and scheduling
Efficiency
+ 20 % in operations and maintenance planners productivity
Scale
3 Complex refineries, +800 operators, +2,000 KM of crude pipelines and logistics
From manual maintenance to intelligent field services
As part of its Strategic Plan, the company launched a transformation of maintenance and field services to improve efficiency and management models.
Objectives
Optimize planning, automate processes, and improve visibility across field operations.
Opportunity
Large-scale field operations require precise planning and execution to control costs and ensure asset reliability.
Driving Complex Global Transformations
Proven delivery overcoming complex multi-country business challenges
Key Challenges
Manual scheduling limited efficiency and predictability
Disconnected systems reduced insight into service execution
High operational complexity required scalable digital tools
Solution
Implemented Salesforce Field Services as the core platform
Optimized project timelines and enabled early MVP activation
Integrated automation and optimization tools for scheduling and certificates
Supported adoption through change management and continuous improvement
Impact
Efficiency, reliability, and control
Improved resource utilization through optimized scheduling.
Enhanced planning, management, and automation of field services.
Increased reliability of asset maintenance operations.
Established NTT DATA as a strategic partner in the strategic transformation efforts.
Featured
success stories
success stories
Empowering field operations through digitalized service management and improving safety conditions trough connected worker technologies
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