Customer Centricity Enablement

A global services company transformed sales and service operations through a unified CRM platform integrated via middleware-based integration layer. 
CRM
Single customer view
Service
TMO reduced
Sales
Multichannel uplift
From fragmented systems to a unified CRM ecosystem 
The client sought a modern, global platform to standardize sales, service, and loyalty processes.
Objectives
Unify customer data, standardize processes, and improve multichannel performance.
Opportunity

Disparate CRM systems limited visibility, scalability, and customer experience across geographies. 

Driving Complex Global Transformations

Proven delivery overcoming complex multi-country business challenges

Key Challenges
Siloed CRM environments
Complex integrations with legacy systems
Need for a scalable global model
Solution
check icon

Implemented different modules of Sales, Service, Marketing, CPQ, and Field Services 

check icon

Designed an integration layer based on middleware technologies 

check icon

Standardized processes and rolled out a global CRM model 

Impact
Consistency and efficiency across channels

Enabled a single, global customer view.

Reduced average handling time and operational effort.

Improved sales tracking and service effectiveness.

Featured
success stories
Empowering field operations through digitalized service management and improving safety conditions trough connected worker technologies
View all success stories
Services
Cloud CRM and ERP Modernization
A services group modernized and transformed back-office and front-office processes through a cloud-based CRM and ERP solution
Cloud CRM and ERP Modernization
Services
Route Intelligence Optimization
A services operator improved efficiency and sustainability by combining an operational assessment with a Transportation Management System for optimized routing. 
Route Intelligence Optimization
Drag