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All Foundries

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Commodity Management & Trading

Transforming trading ecosystems through data-driven insights and secure, agile platforms that empower global commerce.

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Customer & Marketing Strategy

Reimagining customer engagement with personalized, connected experiences that build trust and long-term value.

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Digital Engineering

Turning ideas into scalable digital solutions—accelerating transformation through design, technology, and engineering excellence.

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Station Studio

Redefining mobility hubs with digital innovation to create smarter, sustainable experiences for people and businesses on the move.

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Supply Chain & Industry 5.0

Building resilient, intelligent supply networks that anticipate change and deliver efficiency with purpose.

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Sustainability

Driving responsible innovation to help organizations achieve net-zero goals and create a positive impact for future generations.

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Physical AI

Physical AI gives machines, robots and physical operations the ability to perceive their environment, decide what matters and act in real time. Factories, plants, stores and infrastructure become systems able to sense conditions, learn from them and improve on their own, closing the gap between the physical and the digital world.

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Next-Gen Infrastructure

From networks as infrastructure to connected platforms that enable critical, autonomous and intelligent operations.

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43% more invoices per person in an automated Procure-to-Pay cycle

Purchasing teams spent hours on each invoice, and the cycle had gaps in control. NTT DATA reviewed operations, tools and the organizational model, then built a roadmap with four automation scenarios. Each person in the process now handles 43% more invoices, and the process runs with 34% fewer full-time employees.

43% more invoices per person in an automated Procure-to-Pay cycle

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43 initiatives and an estimated 570 million pesos for a department store’s financial services

For a Mexican department store retailer, financial services were a side offering with room to grow. NTT DATA analyzed products, processes, operations and systems and designed a digital transformation plan with 43 initiatives. The plan carries an estimated impact of about 570 million Mexican pesos on EBITDA.

43 initiatives and an estimated 570 million pesos for a department store’s financial services

Customer Centricity Enablement

A global services company transformed sales and service operations through a unified CRM platform integrated via middleware-based integration layer.

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CRM

Single customer view

Service

TMO reduced

Sales

Multichannel uplift

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From fragmented systems to a unified CRM ecosystem

The client sought a modern, global platform to standardize sales, service, and loyalty processes.

Objectives

Unify customer data, standardize processes, and improve multichannel performance.

Opportunity

Disparate CRM systems limited visibility, scalability, and customer experience across geographies.

Driving Complex Global Transformations

Proven delivery overcoming complex multi-country business challenges

Key Challenges

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Siloed CRM environments

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Complex integrations with legacy systems

Trading New Energy

Need for a scalable global model

Solution

Implemented different modules of Sales, Service, Marketing, CPQ, and Field Services

Designed an integration layer based on middleware technologies

Standardized processes and rolled out a global CRM model

Impact

Consistency and efficiency across channels

Enabled a single, global customer view.

Reduced average handling time and operational effort.

Improved sales tracking and service effectiveness.

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