Engineer in glasses works at dual monitors showing blue 3D electric car diagrams and performance graphs in a glass-walled office with blurred coworkers behind.
Business Talk

Office of the Future

Redesigning postal offices into hybrid physical–digital service hubs
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Traditional offices are costly, rigid, and misaligned with omnichannel customer expectations.
Why office of the future?
The Office of the Future blends self-service kiosks, assisted digital journeys, and real-time data into a unified experience

By redesigning spaces and processes together, postal operators increase efficiency while delivering seamless, omnichannel customer interactions. This delivers where physical meets digital—offices built for modern logistics.

Key benefits
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Improved customer experience 
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Reduced operational costs 
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Integration of legacy services 
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Change management in branches 

How NTT DATA helps

01
Office redesign and service blueprinting 
Smart Grid operations team using a unified communications platform to enable automation, resilience and long-term digital transformation
02
Omnichannel platform integration 
Two people use VR and a tablet to analyze a virtual grocery shelf, with blue data dashboards and charts overlaid on produce and packaged goods.
03
Automation of in-office processes 
Personal office reviewing a big screen with a dashboard.
04
Data-driven personalization 
Two professionals review a tablet in a blue-lit operations center with multiple monitors showing charts and data, while colleagues work at nearby screens.
05
Rollout and adoption programs 
Business team in a glass-walled conference room watches a large blue analytics dashboard with charts, maps, and bar graphs, with city buildings outside.
Three people lean over an interactive tabletop display in a bright lab, examining a miniature road layout with small trees, screens, and connected devices nearby.
Proven impact
Office performance transformed 
Results that matter
Postal & parcel logistics organizations achieve measurable improvements: 
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Customer satisfaction

Increased scores

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Cost per transaction

Reduced

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Channel adoption

Higher digital usage

Redesign postal offices into hybrid physical-digital service hubs.

Reinvent postal offices

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