- Commodity Management & Trading
- Customer & Marketing Strategy
- Digital Engineering
- Station Studio
- Supply Chain & Industry 5.0
- Sustainability
Preserving Tacit Knowledge in the era of an Aging Workforce
Expert knowledge, built through years of experience, is difficult to transfer and its loss directly impacts productivity, quality, and market position.
Capturing, structuring, and democratizing tacit knowledge to sustain performance and growth.
Mass retirements reduce access to critical skills and institutional knowledge.
Tacit knowledge is experience-based and not easily documented or shared.
Younger employees depend heavily on experts, slowing productivity and autonomy.
Traditional methods fail to systematically convert tacit knowledge into reusable assets.
How NTT DATA helps
Use AI interview agents to capture tacit knowledge directly from experts and structure it.
Leverage LITRON® Generative Assistant to share and scale knowledge across the organization.
Enable systematic conversion from tacit to explicit knowledge through collaboration, formalization, and reuse.
Empower younger employees to work independently and reduce reliance on expert intervention.
Integrate tacit knowledge into future “Smart AI Agent®” ecosystems to drive continuous innovation.
Reduced dependency on experts and expanded capabilities of younger employees.
Faster task execution through accessible, structured knowledge.
Fewer interruptions to experts, enabling focus on high-value activities.
Transforming expertise into reusable assets to sustain competitiveness and enable future AI-driven operations.
Unlock knowledge at scale.
