Physical Utilities

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All Foundries

Commodity Management & Trading

Transforming trading ecosystems through data-driven insights and secure, agile platforms that empower global commerce.

Customer & Marketing Strategy

Reimagining customer engagement with personalized, connected experiences that build trust and long-term value.

Digital Engineering

Turning ideas into scalable digital solutions—accelerating transformation through design, technology, and engineering excellence.

Station Studio

Redefining mobility hubs with digital innovation to create smarter, sustainable experiences for people and businesses on the move.

Supply Chain & Industry 5.0

Building resilient, intelligent supply networks that anticipate change and deliver efficiency with purpose.

Sustainability

Driving responsible innovation to help organizations achieve net-zero goals and create a positive impact for future generations.

Physical AI

Physical AI gives machines, robots and physical operations the ability to perceive their environment, decide what matters and act in real time. Factories, plants, stores and infrastructure become systems able to sense conditions, learn from them and improve on their own, closing the gap between the physical and the digital world.

Next-Gen Infrastructure

From networks as infrastructure to connected platforms that enable critical, autonomous and intelligent operations.

3% more invoices per person in an automated Procure-to-Pay cycle

Purchasing teams spent hours on each invoice, and the cycle had gaps in control. NTT DATA reviewed operations, tools and the organizational model, then built a roadmap with four automation scenarios. Each person in the process now handles 43% more invoices, and the process runs with 34% fewer full-time employees.

3% more invoices per person in an automated Procure-to-Pay cycle

43% more invoices per person in an automated Procure-to-Pay cycle

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Season 2

Physical Utilities

The physical world is producing more signals. The challenge is turning them into earlier, safer action.

An autonomous drone and a robot at an electric and hydroelectric infrastructure

Why now?

A change in vibration, temperature, pressure, sound or image can reveal what is happening inside an asset long before the problem becomes visible. Utilities are already applying predictive maintenance, computer vision and continuous leak detection, proving that the digitalization of physical operations is underway.

The next step is to move beyond isolated sensors and specialized analytics. By combining multiple signals with asset data, operational context and human expertise, utilities can build a more complete understanding of conditions across networks, plants and field environments.

The opportunity is significant, but so is the responsibility. Progress must be grounded in operational reality, distinguishing proven capabilities from industrial pilots and longer-term possibilities. Every move toward autonomous action must preserve safety, traceability, governance and human accountability.

Physical Utilities explores the point at which Artificial Intelligence moves beyond digital information and begins to perceive, interpret and support action in the physical world.

About the season

Each conversation begins with a tangible utility challenge: inspecting an asset, detecting an anomaly, diagnosing deterioration, planning an intervention, supporting a worker or operating infrastructure more autonomously.

A clear progression connects sensing and multimodal understanding with advanced asset diagnostics, autonomous inspection, industrial robotics and worker protection. From there, equipment, facilities and operations centers can move toward greater autonomy within clearly defined operational and safety boundaries.
Technology is not the destination. What matters is what utility teams can see, decide and do better when physical signals, AI, connectivity, edge computing, operational data and human judgment work as one system.