Platform Utilities - BizTalks

All Foundries

Commodity Management & Trading

Transforming trading ecosystems through data-driven insights and secure, agile platforms that empower global commerce.

Customer & Marketing Strategy

Reimagining customer engagement with personalized, connected experiences that build trust and long-term value.

Digital Engineering

Turning ideas into scalable digital solutions—accelerating transformation through design, technology, and engineering excellence.

Station Studio

Redefining mobility hubs with digital innovation to create smarter, sustainable experiences for people and businesses on the move.

Supply Chain & Industry 5.0

Building resilient, intelligent supply networks that anticipate change and deliver efficiency with purpose.

Sustainability

Driving responsible innovation to help organizations achieve net-zero goals and create a positive impact for future generations.

Physical AI

Physical AI gives machines, robots and physical operations the ability to perceive their environment, decide what matters and act in real time. Factories, plants, stores and infrastructure become systems able to sense conditions, learn from them and improve on their own, closing the gap between the physical and the digital world.

Next-Gen Infrastructure

From networks as infrastructure to connected platforms that enable critical, autonomous and intelligent operations.

3% more invoices per person in an automated Procure-to-Pay cycle

Purchasing teams spent hours on each invoice, and the cycle had gaps in control. NTT DATA reviewed operations, tools and the organizational model, then built a roadmap with four automation scenarios. Each person in the process now handles 43% more invoices, and the process runs with 34% fewer full-time employees.

3% more invoices per person in an automated Procure-to-Pay cycle

43% more invoices per person in an automated Procure-to-Pay cycle

Purchasing teams spent hours on each invoice, and the cycle had gaps in control. NTT DATA reviewed operations, tools and the organizational model, then built a roadmap with four automation scenarios. Each person in the process now handles 43% more invoices, and the process runs with 34% fewer full-time employees.

43% more invoices per person in an automated Procure-to-Pay cycle

Season 6

Platform Utilities

This season focuses on a simple but transformative idea: before utilities become autonomous, they must first become cognitive.

Why now?

Utilities are operating in an environment of increasing complexity. Networks are becoming more distributed, renewable generation is growing, climate events are more frequent and experienced workforces are shrinking.

Artificial Intelligence has evolved beyond automation and analytics. Foundation Models, Agentic AI and multimodal reasoning are enabling systems that can understand context, collaborate with people and support operational decisions.

Rather than describing technologies in isolation, the series will focus on the business questions that utility leaders need to answer today to prepare for tomorrow.

A Cognitive Utility combines human expertise with AI-powered decision support across planning, operations, maintenance, engineering and customer services.

About the season

It does not replace people; it augments them by turning fragmented data into actionable intelligence.

This industry-led approach ensures that every conversation is contextual, relevant and grounded in real-world dynamics.

People, engineering and transmission tower with tablet for electricity teamwork or safety inspection, pylon or cables. Industrial, wires and power voltage or grid with lines, metal or infrastructure

AI-Enabled grid operations

Human expertise at the center. Artificial Intelligence at every decision point. Built for smarter, more resilient grids.

• Operate security as a continuous capability

Advanced Analytics for Grid Operations

Connecting network, asset and operational data to anticipate risks, optimize performance and guide smarter grid decisions.

Professionals monitor and coordinate electricity grid operations from a modern control center with large analytical dashboards

Strengthening grid resilience through Intelligent Outage Management

Turning outage insight into faster restoration, stronger resilience and greater customer trust.

Two technicians inspect a wind turbine at a renewable energy site with solar panels

Data Analytics & AI to Optimize Renewable Operations and Asset Performance

Use data analytics and AI to uncover inefficiencies, anticipate risks and improve decisions across utility operations.

A business man analyzing a dashboard with a lapton on his hand

Price Prediction for Critical Asset Purchases

Anticipate price shifts and make smarter procurement decisions in volatile markets.

Generative Design of Power Plants

Exploring design scenarios to optimize energy yield, CAPEX and environmental impact.

AI-Assisted Field Operations

Bringing trusted operational knowledge into the field to help technicians work faster and more consistently.

AI-Assisted Root Cause Analysis

Using AI to uncover incident causes faster and turn each investigation into reusable operational knowledge.

AI Assistants for Utility Operations

Bringing trusted operational knowledge into daily work so utility teams respond faster while keeping human judgment in control.

AI Agents for Utility Operations

Using objective-driven AI to expand utility capacity while keeping critical decisions under human control.

Multi-Agent Utility Operations

Coordinating specialized AI agents to bring utility assets, people and conditions into one decision framework.

AI-Driven Decision Intelligence

Turning complex utility signals into clearer choices using predictive models and decision rules, while people retain final authority.

AI Control Room Knowledge & Shift Handover

Creating a validated shift briefing that gives incoming control room teams immediate clarity on recent events and priority actions.

AI-Assisted Asset Investment Prioritization

Directing limited CAPEX toward the assets with the greatest combined exposure to failure, criticality and business consequence.

AI for Regulatory & Operational Compliance

Flagging compliance gaps earlier by linking changing requirements to the controls and evidence guiding daily utility operations.

Business outcomes explored

Smarter, faster decisions

Improve decision-making by preserving and scaling expert knowledge.

Greater operational efficiency

Increase workforce productivity and reduce response times to incidents.

Featured Success Stories

Explore how utilities are turning the ideas behind this season into action, addressing real operational challenges and creating measurable value across assets, networks and services

Field maintenance teams working near high-voltage transmission infrastructure, representing coordinated maintenance planning for a utility grid.

Generation & Renewables

Transmission & Distribution

Transmission Maintenance & Outage Optimization

Transmission maintenance planning becomes harder when asset condition, work packages, field resources, travel needs, outage windows and technical constraints are managed through fragmented information flows. For an anonymized transmission and distribution network operator, the initiative reframed maintenance planning around centralized asset information, analytical models and coordinated decision workflows, helping operational teams evaluate alternatives before planned work is executed.

Transmission Maintenance & Outage Optimization

Engineers at a renewable power generation site reviewing asset information across wind and solar infrastructure.

Generation & Renewables

Transmission & Distribution

Renewable Data Strategy & Governance Transformation

Renewable projects do not move from development to operation through technology alone. They depend on information that remains reliable as assets pass from engineering and construction into operations and maintenance. For a renewable and power generation business, the initiative established a lifecycle data strategy that reinforced BIM implementation, connected BIM with other project and asset information sources, and created the governance foundations needed for future analytics, AI and digital engineering use cases.

Renewable Data Strategy & Governance Transformation

Hydropower planners review reservoir and rainfall information beside a hydroelectric dam in a mountain renewable energy setting.

Generation & Renewables

Transmission & Distribution

Hydropower Generation Forecasting & Scenario Simulation

For a renewable power generation business, medium-term hydropower planning depended on forecasts that needed to become more precise, repeatable and easier to update as hydrological conditions changed. The initiative brought together internal data, external information and key generation drivers, including precipitation, reservoir volume, temperature and accumulated snow, to support monthly forecasting, scenario simulation and energy-market decision support.

Hydropower Generation Forecasting & Scenario Simulation

Engineers reviewing nuclear plant technical documentation in a utility engineering environment.

Generation & Renewables

Transmission & Distribution

GenAI Knowledge Retrieval for Nuclear Plant Documentation

A power utility designed a GenAI knowledge-retrieval capability to make complex nuclear-plant technical and scientific documentation easier to find, interpret and use. The initiative focused on improving access to documented knowledge while keeping answers connected to indexed source material, a critical requirement in controlled industrial environments where trust, traceability and context matter as much as speed.

GenAI Knowledge Retrieval for Nuclear Plant Documentation

Energy trading team reviewing electricity market scenarios with grid infrastructure visible in the background.

Generation & Renewables

Transmission & Distribution

Electricity Pool Price & Bid Optimization

Electricity market bidding depends on decisions made under volatility, time pressure and imperfect visibility. For an anonymized energy retailer utility, NTT DATA structured a repeatable analytical process that connects pool price forecasting, scenario analysis and bid preparation, giving trading and energy-management teams a more consistent basis for comparing alternatives before execution.

Electricity Pool Price & Bid Optimization

Customer data specialist reviewing an AI-driven process that analyses digital behaviour and distributes insights across applications to support personalized customer experiences

AI Next-Best-Action for Energy Customers

An energy retailer introduced an AI-enabled next-best-action capability to turn customer context, consumption data and digital behaviour into prioritized commercial recommendations. The initiative established a repeatable decision process designed for use across marketing, sales and customer-care operations.

AI Next-Best-Action for Energy Customers

Conclusion

Cognitive Utilities is not a series about Artificial Intelligence alone

It is a about how utility companies can evolve their operating model by combining human expertise with intelligent systems. The following episodes progressively build this vision, creating the foundation for Season 2: Physical Utilities.

Previous season

The Future of Utilities

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