OCC AI Decision Support Tool

Transforming Airline Operations Through Intelligent Decision Support

An agentic AI platform that gives your operations controllers foresight, coordination, and confidence — turning reactive disruption management into proactive operational excellence.

The Challenge

Real-Time Decisions Impacting Business Outcomes

Siloed systems and domains, governed by operational, legal, and commercial rules, form the foundation of real-time decision-making. During disruptions, OCC controllers face an intense real-time cascade of interconnected decisions, which they must manage with a focus on maintaining operational continuity, reducing costs, and increasing NPS.

+7

Siloed Systems

0

Domain coordination at a high cost

90s

Decision Cycle During IROPS

100%

Reactive

Fragmented Visibility

Decisions spread across multiple tools and systems, with no unified operational picture.

Cascading Delays

Each domain-optimized decision opens or
closes opportunities for subsequent operations, with no visibility into the end-to-end impact.

Human Overload

Controllers simultaneously manage crew legality,
maintenance conflicts, passenger connections,
and more across multiple systems — all without real decision-support capabilities.

Our Approach

Three Pillars of
Operational Intelligence

Not automation — elevation. We give controllers foresight, coordination, and governance tools that transform reactive fire suppression into proactive operational command.

Predict — Don't React

Proactive Intelligence

Disruptions are detected and
contextualized before they escalate.A rolling horizon, defined as an operational
window, enables anticipation of the future state of the operation.

Coordinate — Don't Isolate

Coordinated Decisions

A single view across crew, tail, connections, gates, and disruptions. Ranked recovery options showing trade-offs — not just single-domain fixes.

Governed Intelligence

Human oversight in every decision

Full traceability, explainable and auditable recommendations, fully aligned with AI regulations and GDPR compliance. The human always makes the final decision.

Architecture

Agentic AI That Coordinates,
Not Just Predicts

Domain-specific agents with deterministic compliance tools, orchestrated through shared state, producing ranked recovery options — always under human oversight.

Orchestrator Agent Approach

Coordinates · Resolves Conflicts

Orchestrator Agent Approach

Coordinates · Resolves Conflicts

Crew Managment

Monitors all viable crew rotations, evaluates compliance with flight duty time margins and service periods, and manages standby crew availability. During disruptions, it evaluates all possible reassignments considering crew qualifications, rest requirements, resource availability, and crew location.

Crew Managment
Tail Performance Agent

Monitors aircraft health status, MEL/CDL status, and utilization rates. Provides real-time risk assessment and flags maintenance conflicts for each operation.

Tail Performance Agent
Maintenance Agent

Manages both scheduled and unscheduled maintenance. Monitors daily checks and heavy maintenance activities, and detects conflicts between operational needs and maintenance windows.

Maintenance Agent
Flight Schedule Agent / Flight ToD

Manages departure schedules, turnaround optimization, and ground service coordination. Calculates minimum connection times and turnaround windows.

Flight Schedule Agent / Flight ToD
Stand Allocation

Monitors stand assignments and detects conflicts caused by delayed aircraft blocking positions. Proposes reassignments to minimize parking wait times.

Stand Allocation
Passenger Connections Agent

Tracks passenger connections in real time against MCTs (Minimum Connection Times for each airport). Calculates baggage transfer feasibility and passenger reaccommodation costs for each disruption scenario.

Passenger Connections Agent
Curfew Compliance

Monitors all destination airports for curfew windows. Generates alerts when scheduled or delayed arrivals are at risk of curfew violations.

Curfew Compliance